CloudNine^®

EnvisionWare’s new CloudNine® platform represents a revolution in library technology. Built as a multi-tenant Amazon Web Service that can also be installed on premise, this new platform leverages APIs to manage data, presentation and all other services like email, text, security and roles and much more.

Applications like EnvisionWare’s new Reservation Service are built on top of the CloudNine platform.

Reservation Service

Now you can offer patrons a complete reservation system, including computers, study
room bookings, 3D printer time, game console use and almost any other device or facility
location with minimal installation time systemwide and virtually zero maintenance. Built on
EnvisionWare’s revolutionary CloudNine® platform, a multi-tenant cloud service, the new
Reservation Service is web-based and available as a hosted service or for local installation.
The Service includes all of the features you know and trust with PC Reservation®, our
industry-leading computer management software, combined with exciting new capabilities
and a completely new product architecture.

RESERVE VIRTUALY ANYTHING. ANY TIME.

With the Reservation Service, you can manage virtually any by-the-minute or by-the-hour
resource. The Reservation Service is designed to manage study room bookings, 3D printer
time, game console and tablet use, as well as public computers. The administrator can create
an unlimited number of unique resources and set unique use parameters for each device type.

• Offer Next Available Reservation,
  Advance Reservation, and queuebased
  booking options.
• Configure how study room
  reservations will start – auto start,
  staff start or start by a patron
  pressing a code on a browser
  screen outside or inside the room.
• Manage session time to the minute.
• Establish unique session lengths by
  resource type.
• Support printed receipts, email and
  text notification.
• Deliver a unified patron/guest login.
• Responsive design adapts easily to
  different devices.
  The Reservation Service includes patron accessibility controls for font size, high contrast, screen
  height and dynamic language selection. Patron privacy is assured by use of an encrypted
  communication channel, destroying patron information nightly (administrator preference) and by
  storing data in the library’s country.

COMPUTER RESERVATIONS WITHOUT THE GUESSWORK.

The Reservation Service leverages all the flexibility and features of our leading library computer
reservation product, PC Reservation®, plus exciting new features and functionality. The Service
is designed with input from our customers and incorporates leading-edge technology. The
result is a revolutionary new product with features libraries want and their patrons need.
Patrons can login to make computer reservations in a variety of ways, using a public computer,
a mobile device, or a reservation kiosk. Staff can offer patrons special long-length sessions, and
users and staff can select a computer based on location. Additionally, when a patron enters
their credentials, the system automatically determines whether a reservation already exists, or
the user is making a new sign-up, removing any need for guesswork.

• Multiple options for booking,
  from Next Available, queued or
  scheduled reservations.
• Ability to meet diverse library
  policies.
• Multiple groups per branch
  with granular access and
  filtering policies.
• Robust menu options provide
  for font size changes, language
  selection, and other patron
  controls, as well as time
  remaining shown on screen.
• Alerts display to warn users
  when the session is about to
  end.
• Options to extend a session
  when others are not waiting.
• Works with Windows, Mac and Chromebook clients.
  The Reservation Service is integrated with LPT:One™ for print management and our
  MobilePrint Service™ solution.

EASY INSTALLATION. VIRTUALLY ZERO MAINTENANCE.

The Reservation Service, built on CloudNine, is designed to completely remove the burden of updating
from customers, from a single branch library to a complex consortium. Our revoluntionary ZeroClient is
an innovative, ‘never update’ approach. The ZeroClient will download all of the needed components when
it starts and, as things change, downloads the new components automatically. The server is updated as
needed by the Quality Assurance team. When EnvisionWare pushes out an update to the Service, every
customer immediately has that update. This includes everything from small updates and patches to a major
new release, ensuring that libraries are always running the latest update.
Customer service and support is also a breeze. With our CloudNine architecture, logs are written to the cloud
service. EnvisionWare Support has immediate and comprehensive data about the behavior of every device in
a customer’s reservation system.
Set-up takes a few hours and is easy to implement. The service can be hosted in the cloud, on a cluster of
Amazon Web Services hosts or installed on a library system’s local server or servers. When purchased as a
cloud service, there’s no host application to install or update. Premise customers are installed and updated
for the library by EnvisionWare.

• Browser-Based Administration: Administration occurs in a web console that operates in any browser.
• Assign Roles and Users: A library, consortium or library system can define permissions down to
  granular control at multiple levels and settings are replicated at every level.
• Built on API’s: The Service is unique in that all its application programming interfaces (APIs) were
  written first and then used to develop the application. That means that the API could be used by
  anyone to exercise any of the functionality provided in CloudNine. Third parties could use the API to
  develop an interface to custom applications and devices.
• Java-less: Instead of using Java, CloudNine delivers clients created in each native operating system
  language so clients are lightweight and guaranteed compatible.
• Client Customization: Supports custom colors, client backgrounds, and library logos, as well as a
  range of screen layouts and customization settings.
• Electronic Documentation: Offers a new online ‘manual’ featuring a comprehensive series of
  searchable articles.
  SIMPLIFIED LICENSING. ALL-INCLUSIVE SUBSCRIPTION.
  Reservation Service licenses are based upon service population as an all-inclusive subscription service that
  includes the software and maintenance. This offers existing customers a simplified quoting and billing
  model and a lower up-front cost for new customers. Under this model, small libraries can offer the same
  technology as the largest consortia, at a fraction of the cost of a perpetual license. Existing customers
  under maintenance receive credit toward the migration to the CloudNine Reservation Service. Other than a
  nominal consultation fee, all other costs are built into the ongoing subscription.